We strive to provide a service that meets the highest possible standards, while protecting our environment, our employees, our communities and our clients and their data.
We pledge to continuously review, measure and improve the effectiveness of our governance and compliance policies, so we can continue to exceed expectations.
Quality
We commit to continuously raising the bar of excellence for our clients, going above and beyond to exceed their expectations, every time they work with us.
We’re accredited for ISO 9001 by the United Kingdom Accreditation Service (UKAS), the national accreditation body.
ISO 9001 is a globally recognised Quality Management System (QMS) standard. It provides a framework to help businesses consistently deliver the highest quality service to clients and stakeholders.
Our quality statement communicates our dedication to achieving our quality management objectives, committing to the ISO 9001 framework and achieving excellence.
We do this by:
Complying with all applicable legislation and conducting business ethically and professionally
Continuously measuring and improving our Quality Management System (QMS) and lessons learned processes
Achieving and maintaining a level of quality that surpasses expectations
Understanding and communicating internally the importance and impact of quality and reliability on our products and services
Ensuring the continued safety of all parties that come into contact with our work
Periodically reviewing and maintaining our Quality Statement and making it available wherever appropriate
We are approved as a freight forwarding agent by the UK’s Department for Transport (DfT). The DfT supports the country’s transport network and is the regulatory body for companies providing freight forwarding services.
As a DfT-approved agent, we’ve been approved and trusted to screen your cargo and guarantee its contents prior to delivery to airlines. This also fast-tracks your air shipment bookings.
We ensure that the movement of your cargo complies with stringent UK regulations and standards, as well as international shipping regulations for cargo being shipped overseas. These include safety standards, environmental regulations and specific rules related to the chosen transportation mode of your cargo (whether air, sea, road or rail).
Safety
We commit to maintaining an environment that doesn’t endanger or jeopardise the health, safety and welfare of our employees, clients, contractors, visitors or the public.
We recognise our legal and moral responsibility to protect employees and others at work, and commit to comply with all applicable health and safety legislations.
We do this by:
Communicating and operating under a company-approved health and safety policy, while regularly reviewing and updating that policy to ensure it remains effective
Ensuring the working environment is safe for all employees and that we’ve made adequate provisions with regard to the facilities and arrangements for their welfare at work
Undertaking comprehensive risk assessments for all physical work-related operations
Implementing the necessary controls for the safe use, handling, storage and transport of equipment
Provisioning and maintaining buildings, building services, utilities, grounds, roads, footways and hardstandings, plant and equipment to ensure safety
Ensuring all employees and contractors are fully trained and supervised during work
Minimise accidents, injuries, dangerous occurrences and occupational disasters through a continuous programme of assessment, monitoring and improvement
Fostering a positive health and safety culture, with regular input from employees at all levels
Environment
We recognise our responsibility, both as a company and as individuals, to protect the environment and comply with all applicable environmental legislation.
As part of that, we commit to complying with legal standards and Good Industry Practice, and adhere rigorously to our in-house Environmental Policy Statement.
We do this by:
Setting and regularly reviewing the appropriate environmental working practices with regard to methods and materials
Regularly assessing the environmental impacts of our activities and managing them to minimise their impact on the environment
Developing management processes and operational procedures to prevent pollution and minimise environmental impacts, including the consumption of natural resources
Reducing our consumption of raw or environmentally sensitive materials and promoting recycled and recyclable goods where possible
Minimising, managing, treating and disposing of waste in an environmentally conscious way
Providing the appropriate training, support and resources to enable personnel to fulfil their environmental management responsibilites
Periodically assessing, reviewing, monitoring and improving our company, customer and supply chain environmental practices
Cyber Security
We take cyber security very seriously.
We commit to protecting and securing the data of our clients, our employees and our systems against cyber attack or compromise, and have implemented government-recommended controls and security tools to strengthen our posture.
We work under the Cyber Essentials certification, a rigorous government-backed certification designed to help businesses protect themselves against the most common cyber attacks.
Achieving this certification means we’ve met stringent criteria and have implemented essential security controls to protect against these threats.
Privacy
Your privacy is critically important to us.
We collect personal information, such as name, address and contact details, when you become a customer or supplier, register interest in our services, subscribe to our newsletter or apply for a job vacancy with us.
We also retain your data for as long as necessary to fulfil the purposes we outline in our Privacy Policy. For customers, we keep and maintain data for eight years after the competition date for auditing purposes. For job applicants, we hold your data with a view to entering into a contract if you are successful. If you’re unsuccessful, we’ll hold your data for no longer than six months.
We do not sell, share, trade, transfer or otherwise disseminate your personal data to unauthorised third parties unless required by law or defined in a contract with our customers. We only share information with trusted third parties when necessary to conduct our services.
We also have rigorous security measures in place to protect your personal data against loss, misuse, alteration or destruction. Our technical security measures include encryption, where appropriate, to protect your information.
You have a right to request to view, correct, delete or otherwise modify any of the personal data you have provided to us at any time.
