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Privacy Notice

Version 1.0 Last updated: 3rd May 2018

Introduction

At Import Export Services Ltd., your privacy is important to us. We ask that you read this Privacy notice carefully as it contains important information about what to expect when we collect personal data about you and how we will use your personal data.

Import Export Services Ltd., hereinafter referred to as 'IES' including all its group companies (Integrated Electrical Solutions, IES Semiconductor Parts and Omni Technologies) is registered as a Data Controller with the UK Information Commissioners Office, registration number Z2650982.  

We operate as a data controller when managing personal data that relates to our prospects, suppliers and employees and as a data processor when managing personal data on behalf of our customers. We may process your personal data in order to provide the services as contracted and for other related activities fit to purpose.

This policy applies to information we collect about:

  • Visitors to our website
  • Our customers
  • Prospective customers
  • Professional contacts and suppliers of services to us or our customers
  • Current and Ex-Employees
  • Potential employees
  • Complainants, correspondents and enquirers


If you have any questions about data protection at IES, please contact us at dataprotection@ies.co.uk alternatively write to us at Data Protection Team, IES, 1 Portview Road, Avonmouth, Bristol, BS11 9LS, UK.

 

The information we collect about you

When you do business with us, become a customer or supplier, or subscribe to our newsletters, register an interest in any of our services, work for us or apply for job vacancies with us we collect some or all of the following personal information from you:

In order to fulfil our contractual commitments, we hold your personal data under the legal basis of Legitimate Interest. The personal data we may hold for our customers may include:

  • Name
  • Address
  • Contact details including email, telephone, mobile number
  • Bank details (For Sole trader suppliers for accounting and payment purposes)
 

1.      Visitors to our Website

  • If you visit IES website, we use Cookies to provide you a better experience. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may accept the use of these cookies or alternatively, change your browser settings to block the use of cookies for this website, or for all the websites you visit. For detailed information on cookies and how we use them please refer to our detailed Cookie Policy here.
  • We may record IP addresses (internet protocol addresses) of our website visitors for administration purposes. The IP address indicates the location of your computer on the Internet. This information may be used to provide statistical information about the users of our site. No individual user is identifiable from such information. Its purpose is to try to ensure that our site reflects the needs of our users. IP addresses may be used to track your session in Google Analytics etc.
  • Use of Sites by Minors - The Site is directed to individuals who are permitted to share their personal information without parental consent and we request that other individuals (including individuals under the age of 13) not provide Personal Information through the website.
  • IES do not collect personal data directly from consumers.  We may hold your personal data on behalf of our customers, under contract, in order to fulfil our contractual commitments.  In these cases, we only process personal data as instructed by our customer, the data controller.  This data may be held for up to 8 years after the end of our contract.
  • For prospective B2B customers our basis for processing is legitimate interest and where we hold any personal data on individuals, sole traders or partnerships it will be based on consent.
  • We may also receive information about you if you use any of the other websites we operate or the other services we provide.  In this case we will have informed you when we collected that data that it may be shared internally.
  • We do not collect sensitive information except where legally required as part of the recruitment process.  Sensitive information includes data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health and sexual life.
 

2.      Employees (including current and ex-employees)

In order to fulfil our contractual commitments, we hold and process your personal data under the legal basis of Contract. The personal data we hold for you may include:

  • Name
  • Address
  • Contact details including email, telephone, mobile number
  • Bank details (for accounting and payroll purposes)
  • Contact details including email, telephone, mobile number
  • Occasionally we may receive information about you from other sources (such as DBS England & Wales, UK Visa and Immigration or other similar bodies) which we will add to the information which we already hold about you in order to comply with our legal and regulatory obligations.
  • IES is an Equal Opportunity Employer, we may collect some sensitive information that is legally required as part of the recruitment process. Sensitive information includes data relating to physical or mental health or criminal records.

 

How we may collect information?

We may collect your personal information in a variety of ways, including:

  • While working/delivering projects together
  • Website
  • Social Media
  • Trade fair & Exhibitions
  • Networking
  • Referral

 

Retention Period

We will retain your Personal data for the period necessary to fulfil the purposes outlined in the Privacy Notice unless a longer retention period is required or permitted by law.

Where you are applying for a job, you consent to us holding your data with a view to entering into a contract if your application is successful.  If you are unsuccessful we will hold your data for no longer than 6 months.

For customers, we maintain and keep your job files including any relevant communication for another 8 years after the job completion date for auditing purposes.


How we will use the information about you

We gather this information to allow us to:

  • Maintain our records for administrative, accounting and marketing purposes.
  • To respond to your enquiries and provide the contracted services.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • To process your payments, have your order delivered to you, communicate with you regarding your purchase.
  • To provide you with updates and announcements concerning our products and services and notify regarding any changes or terms to our services.
  • Seek your views or comments on the services we provide to improve the quality of our services including quality calls or other similar methods.
  • Periodic emails including communications which you have requested and that may be of interest to you.
  • Use re-marketing across trusted websites, including Google AdWords serving relevant adverts to you on social media channels, including; Facebook, Twitter and LinkedIn (Refer to our cookies policy).
  • Process any application for employment.
  • Where necessary to verify your identity.


Access to your information, updating and correcting your information

You have a right to request to view, correct, delete or otherwise modify any of the personal data you have provided to us.

If you have questions regarding the processing of your personal data or if any of the information that you have provided us changes, for example, if you change your email address or name, please let us know the correct details by sending an email to dataprotection@ies.co.uk or send a letter to our Data Protection Team, 1 Portview Road, Avonmouth, Bristol, BS11 9LS, UK.

The Data Protection team is also available to help with information requests, take suggestions or handle complaints and can be contacted via email at dataprotection@ies.co.uk or by sending a letter to our Data Protection Team, 1 Portview Road, Avonmouth, Bristol, BS11 9LS, UK.

We want to ensure that your personal information is accurate and up to date. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.


Who we share your information with

We do not share, sell, trade, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law or defined in a contract with our customers. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We will only share information with third parties where necessary to conduct the services we provide.  We share information with the following categories of firms:

  • Data controllers (under contract)
  • IES Group of companies
  • Business and professional advisers
  • Data processors
  • Legal and regulatory authorities
  • Government & local authorities (if required by law)

 

How we protect your information

We have put in place various security measures, both technical and organisational, to protect your personal data from loss, misuse, alternation or destruction. We follow our security procedures and apply suitable technical measures, such as encryption where appropriate, to protect your information. Our security and privacy policies are regularly reviewed.

All IES employees have agreed to a confidentiality clause within their contract of employment and only authorised persons will have access to your personal data.


Consent

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can use the unsubscribe link located at the bottom of each email newsletter or contact us to be removed.

We will not contact you for marketing purposes by email, phone or text, unless we have obtained your consent in the appropriate way or we are using Legitimate Interest as the basis for processing. You may change your marketing preferences at any time by contacting us by email: info@ies.co.uk or telephone on +44 1179 380 600.

You may withdraw your consent at any time by contacting dataprotection@ies.co.uk

If you unsubscribe from our newsletter we may retain minimal data to ensure you do not receive future email communications.


Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information.


Changes to Privacy Policy

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy policy was last updated in May 2018.


Links to other websites

Our website contains links to other websites. This Privacy Policy applies only to this firm’s website so when you access links to other websites you should read their own privacy policies.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Data Protection Team
Import Export Services Ltd. (IES)
1 Portview Road
Avonmouth
Bristol BS11 9LS
United Kingdom

Email: dataprotection@ies.co.uk
Phone: +44 1178 380 600
Fax: +44 117 938 0900

 

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  • Oxford PV used the services of IES to relocate our fragile laboratory equipment to our new facilities in Yarnton, Oxford. The whole process was well planned and executed. The team moved the equipment...


    Steve, Oxford PV
  • Paul and Graham were excellent, good workers, worked well and fitted in within the guys here.


    Intel, Santa Clara
  • Just a few words as way of thanks to the team IES have had on Filton site completing lift and shift activities following the recent auction sales, a small team have been on site for more than a week now...


    BAE Systems
  • As always your team have done a fabulous job this weekend. Please pass on my thanks to them.


    Mike, Anthony Best Dynamics
  • Just a quick note to say thanks for the great support from IES at the OCD Pencoed Plant. Everything went according to plan and your team gave us excellent assistance in getting the job done on time.


    Neil, Harro Höfliger Packaging Systems
  • Just a thank you for your support in enabling us to undertake the lift of the equipment into our building. I must also congratulate the team you sent – they were excellent! Could you please pass on...


    Tim, Polatis Ltd
  • Thank you! Dave was excellent, and machine in position and now in operation!


    Martin, CPI Antony Rowe
  • APS Group was presented with a challenge to produce, supply and refit 2800x automotive showrooms across Europe with expensive and delicate showroom materials as part of a major new look and feel revamp...


    Paul, APS Group
  • Just wanted to say I really appreciate the way you worked with the team here. Kept the project moving and also helping keep my sanity when the times get tough with your client!


    Dave, Infineon Technologies
  • You guys ROCK, thank you for the follow-up so that no tools are left behind.


    Lisa, HP
  • It’s been great for the past few purchases with IES. We are pleasantly delighted that IES deliver as promised and no compromise to quality. Looking forward for more business opportunities with IES....


    SSMC
  • We work with IES because we trust them. They do what they say, they’re reliable and they’ve been a valued supplier to us for the last 10 years. We know that when a critical situation occurs and we...


    John, Analog Devices
  • The feedback for the guys on the shift has all been very positive and there are looking forward to the next phase.


    Darren, International Rectifier
  • The machine was delivered and installed today. Would you ensure that Gordon, Darren and James are sent our sincere thanks for their professional manner in the way they dealt with a difficult installation.


    Geoff and Li, Leeds University
  • The transport of the MBE tool went extremely well, and we have not come across even one damaged item. Your team did a fantastic job, and we are very pleased with the results of your service. Please...


    Dan, RF Micro Devices, Inc.
  • It was a pleasure as always working with IES on these tool moves. James Lennon and Glen Hall make this work look easy. Great guys! Thank you.


    Rick, Intel
  • I would like to say thank you for both teams that you sent over here to help me with the decontamination and demo. All of them represented IES extremely well, they were very knowledgeable, pleasant to...


    Eric, Intel Corp.
  • I cannot over emphasise how pleased Technos is with the work you are doing on our behalf and the support you have given us. Thank you from the bottom of my heart.


    John, Technos International
  • Throughout the period we have consistently been impressed with the service provided by IES and the level of knowledge, insight and professional manner in which they communicate with ourselves and our...


    Stiegele, Dialog Semiconductor
  • We are pleased that IES could help at such short notice of just 2 days, after we were let down by another company. Once again, thank you for providing your usual professional service at such short notice.


    Kelvin, Eaton/Axcelis Limited
  • Once again a big thank you to Andy, Gordon and the rest of the team for another excellent job. It is a pleasure working with them. Also thanks to Jamie and Tim for sorting the logistics and helping me...


    Mike, Anthony Best Dynamics
  • I have no reservations in recommending IES to your potential Customers for factory relocations. A job well done and appreciated by the management of SPX APV.


    John, SPX APV Systems
  • First class service, as always.


    Tom, Wilder Logistics
  • We have received the Crate and it looks fantastic – thank you for the speedy delivery. Please thank all involved your side as it is much appreciated.


    Ria, Mayphil UK Ltd.
  • We are overall quite pleased with the quality of packing and transport, and the quick and professional handling of various matters.


    Daniel, Helmholtz-Zentrum Dresden-Rossendorf
  • Thank you for the information, all went smoothly and the guys did a great job.


    Andrew, Plasticlogic
  • IES were brought to site to remove certain assets at Somerdale destined to remain in the business. The destinations were as close as Crediton, Bournville and Banbury to as far as Bahrain and India. The...


    Kevin, Cadburys/Kraft Foods
  • It was clear at the start of the project that in order for Xaar to successfully relocate its Swedish manufacturing division to the UK within the agreed time, cost & quality constraints, we would need...


    Rod, Xaar
  • We thank you very much for your support. Congratulations to your team for the work that has been done.


    Didier, Semco Engineering Ltd.
  • About you, thank you for your professionalism, the successful completion of this project and very good relationship between our both companies.


    Bernard, Photowatt EDF
  • I’d like to say a big thank you for your support throughout this period and it’s been a pleasure working with you. IES were contracted to remove all manufacturing equipment from the BD Labware...


    Paul, Becton Dickinson
  • Indeed your boys did a fantastic job. They were really professional and IES should be proud of them.


    Mustafa, ESM Global
  • I just want to thank you for the excellent work carried out by your team during the installation. Everything appeared to go smoothly and to the plan. Using your services has once again proved most worthwhile.


    Jason, Pharmaceutical company, Ilfracombe
  • Service was excellent, and machine is in position and now in operation! Thank you!


    CPI Brooks
Import export services T/A IES. Registered in England and Wales.
Company No. 04221947 VAT No. GB567608114


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